The management and staff at Hengoed Care are committed to the pursuit of excellence. Our aim is to meet a set of standards that provide the highest level of satisfaction to our residents and their relatives.
We place the rights of residents at the forefront of our philosophy of care. We seek to advance these rights in all aspects of the environment and the services we provide, and to encourage our residents to exercise their rights to the full.
When Arnold came to you in January, I was told he had about two weeks to live. Because of YOUR care, he lived until May. For a man who refused to eat at home, it was wonderful to see him look forward to his lunch and tea, that he had eaten breakfast and eaten dinners always followed by ice cream. All these things add up to an enormous gift that you all, as a care home gave to Arnold in the last few months of his life. That is exactly how I wish to describe it- a gift- the very best gift he could ever have received: a life that was lives, a hope for tomorrow and the tender hand of care when he needed it.
I have nothing but high esteem for all the work the staff at Hengoed Care do for my father. This includes the grounds men, maintenance, cleaners, care assistants, nursing staff and management team. The care they provide shows such a homely and friendly environment which I would fully recommend to anyone.
It is endearing to see my mothers face light up when she sees the carers, she knows them and recognises them straight away and you can tell she feel at home and safe.
I have lived here for 5 months and have settled well, with my worldly needs satisfied. Altogether it’s a great place but the real jewel in the crown is the staff.
The home is brilliant, beautiful meals and grounds and all the carers have beautiful smiles
Hengoed is a first-class place, spotlessly clean with outstanding staff. We are all very well looked after, if you ask for anything the staff will do it straight away. The food is exceptional, and the staff are caring and professional, providing the best care.
