Vision

To ensure everyone in the Hengoed Care Family is supported to live the best life possible.

Mission

To positively contribute to the health and wellbeing of those in our care and the staff who work with us, inspiring and encouraging employees to achieve their full potential.

Values

Integrity

We are honest and driven by strong moral principles.

Caring

We are kind and compassionate – we want the best for our residents.

Innovation

We are innovative: we encourage creative thinking, and we love exploring new ways to improve care.

Professionalism

We are professional in our interactions with residents, their relatives, and outside care providers.

Respect

We always consider the feelings, wishes and rights of our residents. We place their dignity and comfort at the heart of our work.

Relationships

We value and nurture our relationships with our residents, their families, each other and other care professionals.

Collaboration

We work as a team and work closely with outside professionals to deliver the best possible care. In addition we are firm believers in collaborating with, and supporting other care providers to achieve the best outcomes for the older person.

Leadership

Identifying potential leaders in the workplace is ongoing, we are committed developing values based leaders in the workplace. Good leadership is key to effective teamworking and achieving best outcomes. Leadership isn’t about holding authority over someone else but rather being a positive influence, supporting others to reach new heights.

Positivity

We cultivate positive relationships with colleagues, residents, their relatives, and outside professionals. We have a strong team spirit and support each other through challenges and celebrations.

Purpose

We are passionate about our work. We have a strong drive to make a difference and have a positive impact on those around us.

We say YES to people and recognise the unique value, worth and creative potential that exists in everyone. Through the care we provide and our working relationships we commit to supporting people to live their best lives.